Job Description
POSITION SUMMARY
The Teller II is responsible for providing quality customer service per Bank standards in accurately and efficiently completing various financial transactions and account opening procedures in adherence to all Bank policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Portray a positive company image and engage in professional and friendly communication with customers
- Actively listening to customer needs and inquiries to determine appropriate service actions
- Refer any customer questions regarding products or services to the appropriate person
- Accurately enter customers' transactions into computer to record transactions and issues computer-generated receipts
- Cash checks and pay out monies after verifying signatures/endorsements are correct, written and numerical amounts agree, and accounts have sufficient funds
- Balance/count currency, coin, and checks in cash drawers by hand or using currency-counting machine, and calculate daily transactions using computers, calculators, or adding machines
- Receive and count daily inventories of cash and drafts. Monitor bank vaults and ATM's to ensure cash balances are correct. Order a supply of cash to meet daily needs
- Carry out special services for customers as requested in adherence to Bank policy
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Identify transaction mistakes when debits and credits do not balance
- Arrange monies received in cash boxes and coin dispensers according to denomination.
- Resolve problems or discrepancies concerning customers' accounts
- Explain, promote, or sell Bank products or services using computerized information about customers to tailor recommendations
- Knowledgeable and proficient in the account opening process for all deposit accounts, including, but no limited to: savings, checking, money market, and business accounts
- Count, verify, and post armored car deposits
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
- Perform clerical tasks such as typing, filing and answering multi-line phone system
- Analyzes applicants' financial status and credit to determine feasibility of opening new accounts
- Performing all other duties as assigned
SKILLS AND ABILITIES
- Ability to learn and use the Bank's PC hardware and software; in addition to being proficient in Microsoft Office products, including, but not limited to: Word, Excel, and Outlook
- Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
- Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs
- Ability to read, write and comprehend simple instructions, correspondence and memos. Effectively present information in a one-on-one and small group situation to customers and other employees. Interpret documents such as procedure manuals, work instructions, software manuals.
- Demonstrate strong oral/communication, organization, attention to detail and problem solving skills
- Ability to work in a team environment and take direction from management and supervisors
- Responsible for knowing and following Bank Security Act (BSA) and Customer Identification Program (CIP) regulations, policies and procedures
- Must have flexibility to deal with changing work hours and locations as needed
EDUCATION & EXPERIENCE
- High School Diploma or equivalency preferred
- Minimum of two (2) year of experience in customer service/cash handling