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Technical Support Associate

Five Star Call Centers

North Sioux City, SD 57049

Posted/Updated: 2 days ago

Job Description
 

The Technical Support Associate position is responsible for engaging customers via multiple support channels including phone, email, chat and an on-line forum in order to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up.

Candidates must be available to attend each day of the paid training to be considered.  Once training is complete we are looking for people who are available to work schedules somewhere between the client support hours of 12:30pm  – 11:00pm.

NO SALES, CREDIT CARDS OR COLLECTIONS!
Position Responsibilities for Technical Support Associate:
• Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with services.
• Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems; referring and escalating the most complex problems to appropriate staff and departments when necessary.
• Logs and tracks customer interactions using a problem management database.
• Responds to and resolves open issues in an appropriate timeframe and maintains historical records and related documentation.
• Participates in peer-training and cross-training initiatives.
• Introduces customers to new products and services.
• Provides excellent customer satisfaction measured by the client’s customer satisfaction process.
• Responsible for helping support our customers globally.
• Performs all other duties and projects as assigned.

Five Star Call Centers offers full time employees a full benefit package that consists of for the Technical Support Associate:
• Health
• Dental
• Vision
• Life
• 401K
• Weekly pay
• PTO
• Monthly Bonus
• Quality paid training in the growing field of customer service
• A friendly, relaxed office environment

Requirements for the Technical Support Associate:
• Customer focus
• Strong attention to detail
• Ability to use technology effectively and productively
• Strong communication skills
• Work well in teams
• Phone etiquette skills
• Ability to read, write, and speak fluently in English
• Positive attitude
• Reliable & hard working
• A high school diploma or GED is preferred

Five Star Call Centers will make reasonable accommodations in compliance with the Americans with Disabilities Act.
Five Star Call Centers is an Equal Opportunity Employer and participates in the E-verify program.

Five Star Call Centers
301 Centennial Dr
North Sioux City, SD 57049

 

Great benefits.

There’s a reason we have such a low turnover rate amongst our employees: people love working here. And we’re confident you will, too.
We offer a benefits package for our full-time positions that includes:
Medical, dental, vision, and life insurance
Short and long-term disability
401(k) plan
Paid time off
A fun, relaxed work environment
Weekly pay
...and much more