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Scale Operator / Customer Service

Sioux Falls, SD
Knife River Midwest

Job Description

Job Summary:


This job has primary responsibility for scheduling and dispatching aggregate deliveries Company-wide. Duties may include using radio, telephone, or computer to transmit assignments, compiling statistics and reporting on work progress. Provides customer service face to face interaction and over the phone. Tickets and weighs trucks in a fast-paced environment.

Essential Duties and Responsibilities include the following:

Assist with scheduling and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
Answering the phone.
Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Oversee all communications within specifically assigned territories.
Receive or prepare work orders.
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Assist in making sure scale house is kept clean and organized.

Minimum Qualifications:

Other Skills and Abilities

10-key calculator
Fax machine
Other basic office equipment
Valid Driver's License
Work schedule is expected to be 40-50 hours per week during summer months with some Saturday shifts required.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit for long periods of time.
Frequently use hands and fingers to operate computer keyboard or mouse.
Occasionally stand; walk; reach with hands and arms; and talk or hear.
Occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to hear back up alarms/other noises suggesting danger.
Occasional exposure to outside weather conditions.
Noise level in the work environment is usually moderate.
The employee will be required to work at a computer work station the majority of the time.
The work schedule will vary depending on weather and other factors impacting the construction industry.
Typical hours during the Production Season is 7am-5pm M-F and about every 3rd Saturday 8am-12pm.

How To Apply

Concrete Materials/Sweetman/Ellis & Eastern and Rail to Road are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law.

Apply online at or mail completed application to Sweetman Construction Co., 1500 North Sweetman Place, Box 84140, Sioux Falls, SD 57118-4140
Subject to pre-employment drug testing and background check.

Other Information

Agricultural, Manufacturing