Job Description
Description:
At CSI, we are about opportunity. Our mission is to provide a team-oriented work environment to support you and help you grow. For over 25 years, we have provided Siouxland and beyond with Cabling and Technology needs and now you have an opportunity to continue that service with us! We are looking for strong-minded and determined individuals who are looking to find a career and build their knowledge in Low Voltage, AI, Cyber Security, IT, Project Management and Data Protection.
If you are a motivated individual who is driven by results and looking for an opportunity to grow, then we are the company for you!
Experience and Qualifications:
- Minimum of an Associate’s Degree or two coursework equivalents in Computer Science, Information Technology or Networking
- 4 years experience minimum in IT helpdesk and networking
- Knowledge in computer hardware and software
- Experience working with Windows and Mac OSX
- Application support experience
- Great Communication Skills
- Ability to collaborate effectively in a team-oriented environment
- Analytical and problem-solving skills
- Accurate data entry and tracking for customer billing and reporting
- Knowledge of computer networking and troubleshooting
- Microsoft 365 application helpdesk experience
- Experience in Windows server administartion is a plus
Job Summary:
This position is 8am – 5pm Monday-Friday. Helps customers with their Technology needs. This may be with hardware, such as desktop computers, printers, scanners, servers or handheld devices or it may be with software programs. Track all instances of support by creating IT tickets using ticket-tracking software. This includes prioritizing, documenting and actively resolving end user help requests. Updates the status of each ticket after successfully assisting each user with their issues. Their assistance may be conducted in person for internal users or on the phone when assisting external users. Problem resolution may involve the use of diagnostics tools. May occasionally have to help with structured cabling projects.
Compensation and Benefits:
- We offer a competitive wage that can fluctuate depending on experience
- 401K, Health Insurance, PTO, Paid Holidays
Check out our website and see for yourself why you would want to work with our amazing company! https://www.csinov.com/
CSI is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training. CSI makes hiring decisions based solely on qualifications, merit, and business needs at the time.