Insurance Account Executive - Benefits\/Life\/Health

Job Description

POSITION SUMMARY

Working in a team environment, the Licensed Account Executive position provides internal oversight and directed management of all client accounts assigned by the Agency Principal and/or the Sales Manager on behalf of Sales Executives. The Licensed Account Executive applies a significant body of knowledge to the handling of client services, incoming new business, renewal business and the ongoing servicing of assigned clients in an effort to develop a \"best of practice\" client experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Account Servicing 70%

• Demonstrate the ability to explain proper policy placement/program needs and suggest additions or changes to the program for the benefit of the client.
• Grow assigned clients' book of business and meet the mandated retention goals set forth by management.
• Understand the development of premium and establish payment methods that meet the needs of clients.
• Respond to all client inquiries and issues in a timely manner.
• Confer with clients to obtain and provide information to the carrier of record when claims are tendered if requested.
• Aid in claims disputes as requested / directed by the insured.
• Provide direct support to the Sales Executive and act as a resource to others.
• Complete accurate, daily data entry into the insurance's core management system.
• Answer phone calls and handle inquiries or forward to appropriate servicing party
• Provide fill in or coverage for other lines of insurance as needed.

New Business 15%

• Ensure that policy requirements are fulfilled, including any necessary submissions, applications, underwriting data and that the completion of appropriate forms are correct.
• Greet on-site or walk-in clients that seek interest in new business products.
• Explain features, advantages and disadvantages of various policies to promote sale of insurance policies.

Renewals 10%

• Conducts reviews to assess client risk and responds to changes in client exposure.

Other 5%

• Maintain CEC requirements directed by management to continually be successful in this position.
• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing a stronger and more effective delivery of our client experience.
• Represent the bank and insurance agency in a positive manner at community/organizational activities.
• Responsible for knowing and following all mandated bank and agency policies, procedures and practices.
• Perform all other duties as assigned

SKILLS AND ABILITIES

• Ability to learn and use the Bank's PC hardware and software; in addition to being proficient in Microsoft Office products, including, but not limited to: Word, Excel, and Outlook.
• Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
• Ability to perform basic math; compute rate, ratio, and percent; draw and interpret bar graphs.
• Ability to read, write and comprehend simple instructions, correspondence, and memos.
• Effectively present information in a one-on-one and small group situation to customers and other employees.
• Interpret documents such as procedure manuals, work instructions, software manuals, entity documents, security agreements, real estate mortgages, and other commercial loan documents.
• Demonstrate strong oral/communication, organization, attention to detail and problem-solving skills.
• Ability to work in a team environment and take direction from management and supervisors.
• Ability to effectively manage one's time to complete work according to established deadlines. The ability to prioritize tasks and use time efficiently.
• Ability to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
• Regard for important details to assure accuracy in every transaction performed, detect errors, and follow through on corrections and detail.
• Responsible for knowing and following Bank Security Act (BSA) and Customer Identification Program (CIP) regulations, policies, and procedures.
• Must have flexibility to deal with changing work hours.

EDUCATION & EXPERIENCE

• Bachelor's degree required or equivalent work experience
• 1+ years' experience in similar job duties
• TAM or EPIC Agency Management System competency preferred
• Current Property/Casualty Licensee or the ability to obtain within 90 days
• Current Life/Health Licensee or the ability to obtain within 90 days