Client Financial Specialist

Job Description

POSITION SUMMARY

The Client Financial Specialist will provide general maintenance and essential risk management on customer accounts. This position requires patience and care to handle incoming customer calls and a problem-solver mentality to resolve issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Account Maintenance 45%

• Provide support & guidance to branch personnel regarding customer accounts.
• Process and verify daily return and overdraft items, including deposited items returned and stop-pay requests.
• Process ATM/Debit card activity such as file processing, new card setup, new card creation, disputes, pin resets, and card fraud prevention.
• Adjust customer accounts and answer inquiries about errors, as part of the error resolution process.
• Research and make entries to resolve all posting exceptions and adjustments.
• Research account history as needed, which may include general ledger, bank owned, or customer owned accounts.

System Processing 45%

• Review and verify incoming and outgoing bank and customer wires for correctness and accuracy with a risk-based approach.
• Responsible for all aspects of Internet Banking, Bill Pay and Remote Deposit.
• Perform entire Automatic Clearing House (ACH) process.
• Ensure compliance with all operating policies, procedures, and regulatory requirements.
• Coordinate work processes with all bank personnel to ensure a smooth and efficient process.
• Reconcile and balance various accounts, which may include general ledger, bank owned, or customer owned accounts.

Customer Service 10%

• Portray a positive company image and engage in professional and friendly communication with customers.
• Actively listening to customer needs and inquiries to determine appropriate service actions.
• Assist bank personnel and customers in resolving problems or discrepancies concerning customers' accounts.
• Perform all other duties as assigned.

SKILLS AND ABILITIES

• Ability to learn and use the Bank's PC hardware and software; in addition to being proficient in Microsoft Office products, including, but not limited to: Word, Excel, and Outlook.
• Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
• Ability to perform basic math; compute rate, ratio, and percent; draw and interpret bar graphs.
• Ability to read, write and comprehend simple instructions, correspondence, and memos.
• Effectively present information in a one-on-one and small group situation to customers and other employees.
• Interpret documents such as procedure manuals, work instructions, software manuals, entity documents, security agreements, real estate mortgages, and other commercial loan documents.
• Demonstrate strong oral/communication, organization, attention to detail and problem-solving skills.
• Ability to work in a team environment and take direction from management and supervisors.
• Ability to effectively manage one's time to complete work according to established deadlines. The ability to prioritize tasks and use time efficiently.
• Ability to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
• Regard for important details to assure accuracy in every transaction performed, detect errors, and follow through on corrections and detail.
• Responsible for knowing and following Bank Security Act (BSA) and Customer Identification Program (CIP) regulations, policies, and procedures.
• Must have flexibility to deal with changing work hours.

EDUCATION & EXPERIENCE

• Associate's degree required or equivalent work experience
• Minimum of one (1) year of experience in similar job duties