Bi-Lingual Insurance Sales Executive - Personal Lines

Job Description

POSITION SUMMARY

The Sales Executive sells new business insurance products to meet the needs of prospects of the Agency, the Bank, and existing clients of the Agency. The Sales Executive is responsible for managing a book of business while producing new business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

New Business 40%

• Conducts sales of insurance products to clients and prospects of the Agency and Bank.
• Greet on-site or walk-in clients that seek interest in new business products.
• Sells various types of insurance policies to individuals on behalf of insurance companies, including but not limited to automobile, life, and property, medical and dental insurance.
• Seeks out new clients and develops clientele by networking to find new customers and generates lists of prospective clients.
• Customizes insurance programs to suit individual customers and/or clients, often covering a variety of risks.
• Explains features, advantages and disadvantages of various policies to promote sales of insurance policies.
• Facilitates the development of premium and establish payment methods that best meet the needs of clients.
• Operates and achieves annual sales goal.

Account Servicing 30%

• Ensures policy requirements are fulfilled.
• Confers with clients to obtain and provide information when claims are made on a policy.
• Monitors insurance claims to ensure they are settled equitably for both the customer and/or client and the insurer.
• Grow assigned book of business by cross-selling and recommending coverage increases when appropriate.
• Complete accurate, daily data entry into the agency's core management system.
• Process requested policy changes in a timely manner after obtaining all necessary information required for endorsement.
• Answer phone calls and handle inquiries or forward to appropriate servicing party.

Renewals 25%

• Conducts reviews to assess client risk and responds to changes in client exposure.
• Market current policies with other carriers at renewal to ensure policy(s) best fits the needs of the client, when appropriate

Other 5%

• Attends meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
• Maintains evidence of all received insurance licensing.
• Maintain CEC/licensing requirements directed by management to continually be successful in this position.
• Perform all other duties as assigned.

SKILLS AND ABILITIES

• Ability to learn and use the Bank's PC hardware and software; in addition to being proficient in Microsoft Office products, including, but not limited to: Word, Excel, and Outlook.
• Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
• Ability to perform basic math; compute rate, ratio, and percent; draw and interpret bar graphs.
• Ability to read, write and comprehend simple instructions, correspondence, and memos.
• Effectively present information in a one-on-one and small group situation to customers and other employees.
• Interpret documents such as procedure manuals, work instructions, software manuals, entity documents, security agreements, real estate mortgages, and other commercial loan documents.
• Demonstrate strong oral/communication, organization, attention to detail and problem-solving skills.
• Ability to work in a team environment and take direction from management and supervisors.
• Ability to effectively manage one's time to complete work according to established deadlines. The ability to prioritize tasks and use time efficiently.
• Ability to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
• Regard for important details to assure accuracy in every transaction performed, detect errors, and follow through on corrections and detail.
• Responsible for knowing and following Bank Security Act (BSA) and Customer Identification Program (CIP) regulations, policies, and procedures.
• Must have flexibility to deal with changing work hours.

REQUIREMENTS

Customer Service

• Exceed expectations, build lifetime relationships, and help our customers achieve financial success.
• Maintain a high level of confidentiality with regards to customer information at all times.
• Serve customers and give them the same thoughtful treatment that you would like to receive.
• Exercise judgment and tact while working with customers or co-workers.

Culture

• Actively upholds the Company's vision, mission, and values, encompassing mutual respect for customers and co-workers, honoring commitments, working with integrity, and accepting responsibility for own actions.
• Contribute to a work environment that fosters pride in being part of a winning team and positive team atmosphere which promotes continuous improvement and personal growth.
• Comply with rules and regulations, adjust to change, and promote the best interests of the Company.

Community

• Participation in community involvement is encouraged. This involvement can include professional, civic and community groups.

Financial Responsibility

• Keep personal finances in order, to properly help manage the financial affairs of others.

Dress Code

• Meet all dress and grooming expectations in support of a professional, clean, and welcoming environment.
• Standards must be met and maintained throughout employment.

EDUCATION & EXPERIENCE

• Bachelor's degree required or equivalent work experience
• 2+ years' experience in similar job duties
• TAM or EPIC Agency Management System competency preferred
• Current Property/Casualty Licensee or the ability to obtain within 180 days
• Current Life/Health Licensee or the ability to obtain within 180 days